Testimonials

Below are some things our satisfied clients have said about us. If you have a testimonial you’d like to submit, please contact us.

  • Barbara & Wilfried Schmidt

    Hi Denise

    We hope you are well and assume busy as ever.

    It was a pleasure to deal with you and your co-workers. But time marches on.

    It took us a long time to eventually settle in here in Canada. But we are happy and enjoying a different life style. Colder weather and more expensive. We had a space problem when we got here, not knowing where to put all 60 boxes. So they were kept in England till December, having to pay storage fees, but eventually arrived in Canada, then via Toronto to Vancouver.

    They were delivered to our flat last month, after having been custom cleared and we must say all 60 boxes arrived in relative good conditions, only some of the plastic boxes that I packed {P.B.O)with my stamp albums were slightly
    cracked, either the lids or the bottom. But nothing serious and all albums were undamaged. Please till your insurance lady there will not be any claim.

    We were both very impressed the way Magna handled our consignment and the way and help we got from your agents in the U.K. as well as in Canada. NO complaints whatsoever. If we could we would highly recommend your company.

    Keep well and thank you again for your help and friendly cooperation.
    As they say in Canada “Take Care”.

    Best regards

    Barbara & Wilfried Schmidt
    Moving from Johannesburg to Vancouver

  • Melanie C.

    Dear Morne

    Thank you very much for the excellent service. Our container arrived and we are busy unpacking. The guys from Fox were fantastic, very friendly, accommodating and efficient.

    Please would you also say thank you to Patrick and his team for doing a fantastic job of packing.

    Thank you

  • Stacey T.

    Hi Morne,

    Philip and I would like to say a HUGE thank you…

    You and your team have really been fundamental in ensuring a smooth and stress free movement of our goods from South Africa to New Zealand.

    Your clear information, and always being accessible to answer our questions made the world of difference to our emotional state through this journey and removed the confusion that sometimes comes with immigrating.

    Thank you once again!

  • Milne & Dienkie B.

    Goeidag Morne,

    Graag wil ek en my man net ons waardering uitspreek vir die manier waarop Nelson en sy span – Andries, Simon, Robert & Abednego – die hele proses van ons verhuising hanteer het.

    Hulle was vriendelik, behulpsaam, versigtig en het vinnig gewerk sonder om iets te beskadig. Dit was die eerste keer in 41 jaar wat ek moes verhuis en die bekende, my tuisdorp, moes verlaat. Dit was maar 'n emosionele tyd vir my, maar hierdie uitstekende span van julle, het dit beslis meer draaglik gemaak.

    Nogmaals baie dankie aan Nelson, Andries, Simon, Robert & Abednego – uitstekende diens is vandag nie meer vanselfsprekend nie. Ons waardeer wat julle vir ons gedoen het.

    Groete
    Milne & Dienkie B.
    Middelburg, Mpumalanga

  • Julie D.M.

    Dear Chantal

    This referral letter serves to confirm that Magna Thomson were a company that I selected
    after exploring various other international removal companies as well as obtaining different
    quotes. The overall first impression I obtained from MagnaThompson, in terms of their
    professionalism and quotation was by far the best which is why I selected your company.

    Throughout the stressful process of immigration with my many up and downs, I called you
    many times with several questions and concerns about the procedures of my container . Your patience in addressing my uncertainty and all my needs to understand how the whole process would unfold until eventually I would have my furniture with me in Australia, is commendable and I was most appreciative. Immigration can be a scary process and the warmth and support of all the role players involved makes a huge difference.

    You personally went out of your way for me, far above the call of duty and I appreciated that
    about yourself and your company’s service delivery even more.

    I highly recommend your company, particularly having you as a contact person and am happy to chat directly to any person who has concerns about which company to use for their immigration needs.

    Many thanks
    Kind regards

    Julie

  • Sonja Holmes

    Dear sir,

    I wish to sing the praises  of a staff member who has been absolutely amazing during my journey of packing up and moving from my home in Dundee, KZN.

    From the time I contacted your company and spoke to Michelle Blomefield she has been wonderfully helpful and supportive right up to today.   Whenever I needed advice or some moral support she was always cheerful and happy to listen to my concerns.  She is wonderful.

    I will recommend your company wherever I go and whenever asked.

    Please thank Michelle from me.

    Yours sincerely

    Sonja Holmes

  • Corinne Burrows

    Dear Michelle

    I just want to thank you, Prem, your packers and everyone else responsible for getting my goods to Brisbane, Australia, safe and sound.  You have all done an excellent job and I am so grateful!!!

    Everything has been unpacked now and in its special place.  I must commend your main packer especially for a very fine job, with nothing broken or damaged in any way.  He told me he had worked for you for something like 14 years (if I remember correctly) as a packer and was very experienced.  He assured me everything would be safe because he saw how anxious I was.  I am sorry I do not remember his name but I am sure you will be able to check back in the records and see who it was.   Please tell him what a fine job he did and that I send many, many thanks.

    Please let your managers know too that I am very satisfied with the service provided by your company.  Moving, and especially relocating overseas is a very stressful thing.  You were most professional, yet at the same time friendly, patient and reassuring, and your team works very well together.  I will be happy to recommend your services to anyone.

    You made a very stressful experience easier to bear.  I am deeply grateful.

    kind regards and good wishes

    Corinne Burrows

  • Renee Swart

    Dear Michelle,

    Just would like to say a big THANK YOU to you and the entire ground team for the professionalism from start to finish as well as the friendliness we experienced - nothing was too much of a problem.  We would highly recommend the company to anyone.

    Kind regards,

    Renee Swart

  • Lene Charalambous

    Dear Peter Stadelund, Michelle Steyn and Michelle PMB.

    The container arrived yesterday - has been emptied and fetched again - from start to finish we have only experienced utmost professionalism - I would like to thank all involved for running such a smooth and satisfying operation... a huge WOW on all sides and a VERY BIG THANK YOU!

    Leaving a home in Africa after so many happy years to build a new in Denmark, is big on many sides - moving all our belongings was a big step and I am so pleased that first step went this well.

    Kind regards,

    Lene Charalambous

  • Rainer Buehrer

    Dear Ms van Seventer,

    Moving is always difficult, especially when you are in a new country without your personal effects.

    We want to thank you for the effort you made to keep us informed and to get our personal effects delivered to us at the earliest moment possible. Your professionalism and efforts are much appreciated by us.

    We would also like to also complement your local team that effected the delivery: they were punctual, polite and very helpful, and we appreciated their efforts too.

    Please know that we would happily recommend your services.

    Hope you have a good day.

    Sincerely,

    Rainer Buehrer

  • Sanmarie Brauckmann

    RE: Move to Piet Retief

    Dear Michelle

    I would like to thank you and your team for the excellent service we received from you with our move from Pietermaritzburg to Piet Retief.

    We are so impressed with your professional service.

    Regards

  • Lyn Small

    Re: Move to Yarnton, UK

    The move is still in process with goods having been collected today 12 September 2014. Sum total of my experience with Magna-Thomson thus far has been fabulous - Michelle Blomefield who came to quote for the shipping and who has guided me through the documentation and collection process, is a gem - friendly, helpful and supportive. The supervisor and packers who arrived this morning were pleasant from the start, they introduced themselves and proceeded quickly to wrap and pack all my daughter and son-in-law's belongings in a caring, thorough and professional way, which is comforting and inspires confidence. Goods are now en-route to the warehouse in Durban, from where they will be shipped to the UK. I have the utmost trust that they will arrive in Yarnton safely !! So glad I chose Magna-Thomson.

  • Lesley

    "Continue to do what you do… Another very happy customer!"

    Morning Ladies,
    Just to say thank you for all your help with regards to our ‘small’ consignment. All received and all intact!
    Continue to do what you do… Another very happy customer!
    Enjoy the day!

  • Jill Ward

    "... a humble thank you to you and your team for the great service that we have received."

    Dear Michelle,
    Just to let you know that the container with our furniture has arrived, and everything seems safe.
    Just a humble thank you to you and your team for the great service that we have received.
    Kind regards.

  • Simon and Sandie

    Re: Move to KwaZulu-Natal

    Good morning Michelle,

    Just to let you know that all out personal effects were safely delivered to us here in Norfolk earlier in the week. Unpacking is a laborious task as you will know, not least because your packers at the SA end did such a fine job back in February.

    The guys from Geo Copsey were on time, hard working and efficient in every respect. Furthermore, Coral was extremely helpful throughout; even though I pestered her frequently she was the epitome of patience and tact.

    We would certainly have no hesitation in recommending your combined services in future.

    You can both take solace in the fact that your weather is warming up nicely in KZN every day whilst in Norfolk the reverse is true!

  • Audrey

    "... he and his team were very professional both during the pack-up and the pick-up. The guys who did the actual moving were also very good ..."

    Hi Tony,

    I just wanted to send you a note to let you know that I was very pleased with my move. Joshua and his guys came by yesterday and picked up all the boxes. I must say that he and his team were very professional both during the pack-up and the pick-up. The guys who did the actual moving were also very good - even when I asked for all the heaviest things to be put upstairs! I also appreciate how much work it was to get that entertainment unit out of the flat.

    I very much hope to work with you guys again and that my move next year goes just as well.

    Thanks!

  • Penny Emslie

    RE: Move to New Zealand

    Well everything has arrived safe and well, as you promised. Of course I have far too much 'stuff' for this little place but that is not your fault. I must say I am VERY impressed with the packing - not one thing is broken or damaged. The two men who unpacked the container and moved everything into the house were SO friendly and helpful and very efficient. As were those who packed me up in Pmb a year ago..I am still hunting for posters to send to you - without success so far, but have not forgotten. Have not forgotten the liquorice / chocolate rolls either......

    Wish I could pop in for a coffee and chat...

    Stay well and Thank you for all your friendly help and advice.

  • Carina von Sorgenfrei

    RE: Move to Israel

    I wanted to let Magna Thomson know that I am 100% happy with their service.  From the very first time that I met Noleen I felt comfortable and confident with her. She gave me all the facts and kept her word with everything. You too kept me posted with what was required from me to ensure efficiency throughout the process. From the time the packers began packing they showed professionalism and efficiency. My container arrived in tact in Israel on the anticipated arival date of 31 July so there were no delays and I was ecstatic. Furthermore everything was unpacked from the container efficiently and I was truly happy to see MY things in my new home. You made my transition that much easier!

    I am still unpacking the last few boxes (kitchen stuff) and so far everthing is still in its original condition - nothing broken!!!! Once again Magna Thomson you can be proud of yourselves.  I will certainly recommend you to anyone who needs reassurance when transporting their precious items abroad.

    Thank you once again!!

    Kind regards,

  • Wendy Naude

    RE: Move to Australia

    Thanks for all your help with our move.  It was a traumatic time for us and you really made it a lot easier for us being so patient and understanding!!!  I will definitely recommend you to others, especially after hearing horror stories of other removal companies!  The people in Australia, Grace, have also been wonderful.  I was so grateful that our container got through customs without a hitch as 2 of our friends had problems with items, so I was sweating a bit!  So thanks again for that!

  • Carl & Franci

    RE: Move to Australia

    I wanted to compliment Magna-Thomson Movers on their excellent service. In August Noelene quoted us on packing and moving our container. Every instance of dealing with Magna-Thomson since has been a pleasure. Noelene assisted me in filling out the forms, explained what would happen and when. Michelle called me regularly to see how things were going as my husband had left before me and I was selling the house on my own. When Ravi and his team arrived, they were like a swarm of worker ants moving methodically through the house packing and advising what should be left behind and what could go.

    Everyone we dealt with was professional and knowledgeable about what they were doing and what they were able to provide and yet also sympathetic to the stress and unknown that we were going through. We felt as though we were being moved by friends. We really appreciate all they did for us and would happily recommend them to anyone else making this big move.

    Well done guys!!

    Thank you all very much and all the best from both Carl & I.

  • Maureen Groenewald

    Good morning Anton,

    I believe you’re the “Boss man” at Magna. Well just a short mail to commend your team that were involved in our move from Cape Town. Starting with Melissa, you have a true gem in her we have dealt with her on a number of occasions in the past and I must truly say that she goes beyond duty to help where she can. She is friendly, yet very very efficient and professional, nothing is ever too much for her.

    When I sent her a thank you mail I actually said to her she feels like family to us already (and yes we have moved a lot of times in our lives and always used Magna. Then I want to move to your team that did the packing, what a bunch of men and women hardly spoke unless spoken to, but we had 1 and a half days together and I must truly say the team including Melissa made our move so much easier even from an emotional point.

    They were efficient I could not believe at the speed that they did this. So please pass a BIG THANK YOU TO ALL OF THEM – it was a pleasure having them there packing away, loads of fun it was as well.

  • Gavin Smith

    RE: Move to Kleinmond, South Africa

    I would just like to say how grateful I am to have entrusted our belongings into the care of your team. My sister at Le Domaine said she was extremely impressed with the manner in which the entire team presented themselves. They were on time (an hour early in fact), courteous and very efficient. She said there was an air of professionalism and evidence of good controls yet the guys seemed to operate with absolute ease. It is really wonderful to have such peace of mind particularly with such a long haul move from Hillcrest to Kleimond in the Cape.

    Anyway would you please extend our appreciation to the team and thank you also for all your effort and efficiency.

  • Caryn Tooth

    RE: Move to Port Alfred, South Africa

    I hope you are well.

    I just want to say thank you so much for all your help with the move. You were always friendly and quick response time was much appreciated as well as your very reasonable rates. The team was friendly and on time, the goods were handled well and everything arrived in good condition which made a nice change from the last move I had. So thank you so much for everything we will definitely recommend you guys in the future.

  • Peter Cochran

    RE: Move to Cape Town, South Africa

    In this world of customer service and "going the extra mile" normally you only get to hear "what a bad job you do" and how useless your company is and no wonder the economy is as bad as it is. I just wanted to let you know about the outstanding service I have received from your Pietermaritzburg Branch.

    My wife and I moved to Pietermaritzburg about 12 years ago and we were moved with Magna then, this time we were relocating to Cape Town and we had a good experience with Magna in the past so we gave your Pietermaritzburg branch a call and asked for a quote.

    Your Branch rang to confirm the appointed was still on and then at the right time Tracy arrived at our home and went through all of our needs and said she would get us a quote by the following day. Well as promised this happened on time and in the manner that we were promised.

    I then went to go into the office to talk with them to clear up some questions I had regarding the said quote. On entering your office I was greeted by a lady by the name of Michelle, she looked at me and within minutes had recalled helping me 12 years ago and even remembered my surname. From that moment on I was sold, Michelle was amazing in every regard. She returned my call when she said she would, she emailed me everything I needed and answered every question I could throw at her. She not only went the extra mile she exceeded all my expectations.

    I cannot stress to you enough what a brilliant asset this person is to your company, I have told everyone I know about this lady and your company and I am now sat in Cape Town relaxing knowing that Michelle will sort out and make sure my belongings arrive in Cape Town as Promised.

    I will only give your company a call in any respect to moving as Michelle has sold me on your company just by her professionalism and her caring about my stressful move and all at the same time keeping her bubbly personality and keeping it real.

    Thank you for listening and I hope this letter is a welcome change from the bad ones!

  • Ruth Paulsen

    RE: Move to New Zealand

    Your guys left here this afternoon and I would like to say again as I said last night, what an amazing team.  I would like to commend each of them for hard work, efficiency, politeness, friendliness and altogether professional service.

    They worked really efficiently and quickly.  At times Dad and I just watched them wrapping an item because we couldn’t believe how quick and well they did it!! 

    They started early this morning and then stopped for tea mid-morning whilst Ernest sorted out the paperwork, and then worked through until they left.  Same as yesterday – they hardly stopped at all.  Ernest was amazing and even when everything was packed and ready to go in to the vehicle and we suddenly realised we hadn’t packed the curtains, he wasn’t fazed and we took the curtains down and packed them.

    Please can I request that the positive feedback be put in their personnel files – they really did Magna Thomson proud!!!

    Thank you too to Magna Thomson for the overall wonderful service. Highly recommended

  • Tanya Carter

    Dear Dave

    It is commonplace for people to complain when service does not meet one's expectation but perhaps not so commonplace when service levels exceed one's expectation. This short email serves to inform and thank you for the service I have received from Magna Thomson that has exceeded my expectation. From the first meeting with you, and your thorough introduction to the company, to your advice and suggestions.

    Eleen has been very helpful and very patient answering all my (many) questions. To your service team headed by Chyna. What could be an extremely unpleasant and stressful couple of days while the packers are at one's home, your team walked in with a great attitude, plenty of smiles and a great vibe, and made the two days a pleasure and, dare I say, even fun at times!!

    Morné very patiently finalised my insurance and also explained the process going forward in detail so that my understanding of what is required is clear.

    So a big thank you to everyone involved. You are truly a professional company with an outstanding work ethic and clearly a great understanding of your clients needs - both practically and emotionally - which is very uncommon these days.

    I have no doubt MT will continue to provide me with excellent service right up to the end of my journey in the UK - and as such can confidently go about the rest of my business knowing my personal goods are taken care of and I need not worry.

    So thank you to all of you!!!